If you have questions or concerns regarding this statement, please contact us at 1-888-485-2268.
What Information Do We Collect About Our Customers?
The information we learn from customers helps us enhance and personalize the Website and the services we offer. We gather the following types of information:
Information You Give Us
We receive and store any information you enter on our Website or provide us in any other way (e.g., by telephone). This may include information you provide when you register as a member, engage in transactions, search, contact customer service, or participate in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions or other aspects or services offered by us. As a result, you may be supplying us with such information as your name, address, and phone numbers; credit/debit numbers, expiration date and other billing information; people to whom purchases have been shipped, including addresses and phone numbers; names and email addresses of friends, possible Refer-A-Friend customers and other people.
We automatically receive and store certain types of information whenever you interact with us. For example, as most Websites do, we use "cookies", and we obtain certain types of information when your web browser accesses XP Medical.com. This information is compiled and analyzed on both a personal and an aggregated basis, and it may include the Website's Uniform Resource Locator ("URL") that you just came from, which URL you will go to next, what browser you are using, and your Internet Protocol ("IP") address. Other examples of automatic information we may collect are purchase history, products viewed or searched for, visits to certain pages, page interaction information and the phone number you used to call our 800 number. We associate the information we store in cookies to personally identifiable information you submit while on our site. During some visits, we may also collect technical information from your computer to help us identify your computer for fraud prevention purposes.
Information Provided by Third Parties
We may obtain certain information of customers from third parties. This may include updated delivery or address information from carriers and information (including name and email addresses) of possible Refer-A-Friend customers from current customers.
XP Medical uses small text files called "cookies" that provide non-personally identifiable information to us regarding the visitors to the Website. In addition to the URL and IP addresses of our visitors, cookies may gather the date and time of all visits to our Website. We may also track the pages of our Website that users viewed during their visit, or track search terms entered on our Website by that visitor. This helps us keep track of the number of visitors to our Website and allows us to gauge the areas that are of the most interest to our visitors.
How Do We Use the Information We Collect and Do We Share the Information We Receive?
Information about our customers is an important part of our business
We use information we collect from the Website to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience, to facilitate your transactions with our third party marketing partners and to inform you of offers and discounts. For example, you can expect to receive a welcoming email to confirm your username and password. Additionally, we communicate with you in response to your inquiries, to provide the services you request and to manage your account. We also send service related announcements on occasions such as when we need to temporarily suspend our site for maintenance. We also will send you promotional emails on occasion. Generally, you may not opt-out of service related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to terminate your account. Your account is with XP Medical, the owner and operator of the Website and not with the individual Website, and the information collected through the Website is used by XP Medical for purposes of all Website. We share customer information with third parties only as follows:
We periodically provide our customers with information about third party products and services we believe will be of interest to you and with opportunities to participate in offers and/or promotions on behalf of other businesses. Your participation in these events may require us to share data with such a business. If you do not want to receive such information or offers, on behalf of third parties or otherwise, please opt-out during registration, or follow the unsubscribe instructions within each communication.
If you review a product on our site, your review may be posted on XP Medical.com, as well as on a partners’ network site that shares reviews with other shopping communities. Please note that these third party sites’ privacy policies govern the collection and use of the information collected on those sites. You should be aware that any personally identifiable information you submit can be read, collected or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. When seeking or receiving customer testimonials or feedback, we disclose that we may post their first name along with all or a portion of their testimonial on the Website unless they inform us otherwise by following the instructions we provide.
In the event that XP Medical.com, all or substantially all of their respective assets, or a line of business of XP Medical.com, is acquired, individually identifying information of our members may be one of the assets sold in connection with that transaction, without notice to you or your consent. We will notify users of the Website of such a change in ownership or transfer of assets by posting a notice on the Website.
In the unlikely event of our bankruptcy, insolvency, reorganization, receivership or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred or used. Therefore, you should know that in such event, your personal information may be treated like any other asset of XP Medical, and sold, transferred or shared with third parties, or used in ways not contemplated or permitted hereunder, without notice to you or your consent.
Protection of XPMedical.com
How Secure Is the Personal Information You Collect?
We have taken precautions, including the deployment of technological resources and the use of firewalls, systems and procedures, to protect the security of your personal information. When you enter credit card information on our Website, we may store it so that you do not have to re-enter it every time you order, but we encrypt it when storing. While no security system is absolutely foolproof, we are constantly reviewing, refining and upgrading our security technology to protect your privacy. When you open an account with XP Medical.com, you are issued a password by which to access and secure your account and account information. Although we have taken these precautions, you are responsible for maintaining the secrecy of your password, which should not be disclosed by you. When using a shared computer, always be sure to sign off when finished.
XP Medical.com contains links to other Website. We have no control over the content, policies or actions of these sites, even if you are offered services on those sites because you have established an account with XP Medical.com. We are not responsible for the privacy practices or the content of such Website. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies only to information collected by our Website.
Changing Your Personal Information
You may review, change or correct your personally identifying information at any time by accessing your account information on the Website or calling us at the contact information below. You are responsible for maintaining the accuracy and completeness of your personal and other information, including your email address, and we urge you to review your information regularly to ensure that it is correct and complete.
Conditions of Use, Notices and Revisions