Free Shipping Policy for Continental U.S.
Shipping is free and fast for orders over $39.95 on xpmedical.com. Any other order is a flat $8.00 shipping rate. All orders will be shipped discreetly via FedEx Ground, unless you expedite your order (see below). Place your order by 1:30pm CT and it will be shipped that business day! Any orders placed after regular business hours will be shipped immediately on the following business day. For details about shipping to destinations beyond the 48 contiguous states, please contact Customer Care at 1-888-485-2268.
Multiple Shipping Addresses
Snowbird seasonal schedules and shipping to alternate addresses in the US are easily accommodated. Simply let us know your dates and addresses. We'll make sure that your products are there for you!
We ship via FedEx Ground, but expedited shipping is available for an additional shipping fee. We do not yet offer guaranteed overnight shipping, although many areas of the country do receive their orders the next day. Note that some items, including those shipped directly from the manufacturer, will take longer to arrive; ship times for these products will be noted directly on the product detail page.
The following orders may result in delayed shipping:
- Incorrect shipping address
- Shipping address does not match billing address
- Payment delay or issue
- FedEx failure to deliver (e.g. severe weather conditions)
Tracking Your Order
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail; click the "Order Status" button when you log in to your account.
Finding Your Box
If the tracking information shows the order has been delivered, be sure to check everywhere — occasionally, carriers leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. XP Medical also ships in discreet boxes.
If there is no tracking information or the tracking information shows the item was returned to us, please contact us by email or phone. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have lost it.
If You're Not Home
It's up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned “undeliverable,” you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.
Products Arriving Together
Most of your products will be shipped together in one box and will arrive at the same time. However, if the order is large and shipped in more than one box, your packages may arrive separately — although this is rare. If you log in to your account and see more than one tracking number listed for your order, expect to receive separate packages. On the FedEx website, you can also see the estimated delivery date for each package.
Shipping Outside the U.S.
Based on customer feedback, we have now expanded delivery to Alaska, Hawaii, and Canada. However, due to the additional fees and challenges associated with shipping to these special destinations, we're asking you to help cover a portion of the shipping and handling costs.
Please note: We are currently unable to ship to P.O. boxes and international addresses other than those mentioned above.