Free Shipping Policy for Continental U.S.

Shipping is free and fast for orders over $70 on Any other order is a flat $9.00 shipping rate. All orders will be shipped discreetly via UPS Ground. For details about shipping to destinations beyond the 48 contiguous states, please contact Customer Care at 1-888-485-2268. 

Multiple Shipping Addresses

Snowbird seasonal schedules and shipping to alternate addresses in the US are easily accommodated. Simply let us know your dates and addresses. We'll make sure that your products are there for you!

Shipping Exceptions

The following conditions may result in delayed shipping:

  • Incorrect shipping address
  • Shipping address does not match billing address
  • Payment delay or issue
  • UPS failure to deliver (e.g. severe weather conditions)

Tracking Your Order

When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail; click the "Order Status" button when you log in to your account.

Finding Your Box

If the tracking information shows the order has been delivered, be sure to check everywhere — occasionally, carriers leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. XP Medical also ships in discreet boxes.

If there is no tracking information or the tracking information shows the item was returned to us, please contact us by email or phone. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have lost it.

If You're Not Home

It's up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned “undeliverable,” you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.

Products Arriving Together

Most of your products will be shipped together in one box and will arrive at the same time. However, if the order is large and shipped in more than one box, your packages may arrive separately — although this is rare. If you log in to your account and see more than one tracking number listed for your order, expect to receive separate packages. On the FedEx website, you can also see the estimated delivery date for each package.


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